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FREQUENTLY
ASKED QUESTIONS |
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CUSTOM
DECALS & GRAPHICS: |
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS: |
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SELECTION
AND SIZING YOUR NEW DECALS: |
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RACING
STRIPES QUESTIONS: |
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ANSWERS
TO GENERAL QUESTIONS: |
What are opposing pairs? |
For
most of our products, we offer opposing
pairs. Each opposing pair includes one
design facing left and one design facing
right for installation on both sides
of your vehicle. |
Where can the graphics and decals
be installed? |
These
vinyl graphic products can be installed
on any smooth, wax free surface. This
includes glass, plexiglas, painted surfaces,
fiberglas, some plastics, etc. |
Can I install the decals myself? |
Yes,
most of our products, with the exception
of racing stripes are easy enough for
a novice to install! Simply follow the
included instruction sheet and use the
complimentary squeegee application tool!
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Will They harm the painted surfaces
of my car? |
The
vinyl will not harm any of these surfaces.
This is the same material that is used
for truck lettering, & commercial signage. |
Are the decals legal on my vehicle? |
Different
states and countries have vastly different
laws and regulations regarding decal
placement. Most decals and stripes are
legal as long as they do not block the
driver's view of the road. Check with
your local laws beofre making a purchase! |
Do you have a hardcopy catalog? |
Because
our product line is constantly changing,
we do not offer a hardcopy retail catalog.
Instead, we encourage our customers
to continue checking our the website
for updates and new products. |
Will the decals effect the rear window
defroster?
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Since
all the vinyl graphic products are designed
for outdoor installation, window tint
will not be effected by the decals. |
Will the decals effect tint on the
window? |
Since
all the vinyl graphic products are designed
for outdoor installation, window tint
will not be effected by the decals. |
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ANSWERS
TO DECAL CONSTRUCTION AND PRICING: |
What are the decals and graphics made
of? |
All
our vinyl graphic products are made
from high quality self adhesive vinyl
material (the same type used for OEM
Original Equipment Manufacturers) These
materials are first quality and have
excellent workability and removal properties. |
Will the decals last a long time? |
Yes,
your decals should last a long time.
The average life expectancy for our
high quality self adhesive decals is
between 5 to 7 years, and 7-9 years
for racing stripes. In fact we have
had customers who's decals have lasted
longer than their cars! |
What are the differences in decal
quality?
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There
are many different manufacturers of
raw vinyl material used to make the
decals. Obviously the cheaper materials
yield less lower quality products. The
cheapest vinyl material (Sparcal Promo
Plus - not used by us, but used by one
of our lower priced competitors) will
fade, shrink and crack within one year
of installation. |
Are there cheaper decals? |
Yes,
there are cheaper decals available
from some of our competitors, which
are made from lesser grade materials.
With years of experience in this field
we have determined what the best material
are for this application.
As in most industries, there are other
companies with less expensive products,
but the difference is in the quality
of the product and the customer service
received. As with the analogy:
If you need
a car to drive to work, you could
choose a Yugo, or a Mercedes Benz.
They are both cars, right?
Well the same holds true for decals.
You can get the cheaper one, but will
it last a long and look as good as
the higher quality, slightly higher
priced one? You decide. Our pricing
structure has remained constant for
the past 6 years. |
How long have you been making decals? |
We
have been in the sign industry for over
12 years, including a sign shop in New
Jersey and a separate retail location
at the local racetrack near our shop.
Our internet site has been selling quality
decal products for over 5 years. We
have seen that good quality and customer
service will bring you back! |
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ANSWERS
TO ORDER AND EMAIL QUESTIONS: |
Why hasn't my email question been
answered? |
Possible
reasons for no response from us is
if the email address or other information
is either incorrect or incomplete.
BE CAREFUL AND ACCURATE!
Over 95% of all emails sent are answered
within 2 business days, however, emails
containing questions which are answered
on this page will not be answered.
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Why hasn't my order arrived? |
Standard
vinyl graphic products are normally
shipped within 24 hours of order confirmation
(excluding weekends and holidays). Full
color decals, magnetics, banners and
other custom products can take up to
4 business days to produce. Possible
delays include invalid or declined credit
card, waiting for money order to arrive,
shipping delays caused by USPS Priority
Mail, Customs Service (International
Only) or other issues. Lost shipment
claims can not be filed with the USPS
until 30 days from time fo shipment.
See More Info on
Claims |
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ANSWERS
ON CUSTOM DECALS & GRAPHICS: |
Do you make Custom Decals? |
Yes,
in fact, we specialize in custom decals!
We can create or recreate an existing
logo for you in our self adhesive
vinyl material. It is durable for
us on the inside or outside of the
vehicle and is available in many sizes
and over 20 colors! |
How can I have a Custom Decal made?
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Simply
fill out one of the Custom Decal forms
located at the top of every page, choose
an approximate size, color(s), typestyles,
and we will email you an image prior
to making it or charging you! |
Can I have special sizing or colors? |
You
can size teh decal anywhere from 1"x4"
to 22"x85". You can mix-and-match
colors and sizes for each decal to create
a custom decal for your application!
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Do you charge artwork or setup charges? |
NO!!, we have never charged any additional
fees for creating a custom decal or
logo. |
Do you accept images to design Custom
Decals? |
We
accept most IBM compatible formats including
BMP, PCX, JPG, TIFF, GIF, & EPS format.
Files can be compressed using ZIP extensions. |
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS: |
Do you offer volume discounts? |
Yes,
we offer volume discounts based on
amount purchase (over $150.00) frequency
of purchases. We strive to give car
clubs, and other organizations the
best price for their decals. Email
or call us for volume pricing information.
BE
CAREFUL! As with pricing for our standard
products, there will always be a lower
priced competitor using lesser grade
materials, without the knowledge and
customer service to make you a satisfied
customer!
All orders, including volume and custom
orders ship within 24 hours! |
Do you offer wholesale accounts? |
Yes,
we are eager to find other companies
who want to make more money reselling
our products. Depending upon your volume
of sales, the wholesale prices can range
between 25% to 40% off the prices listed
on the internet. We offer same day shipping,
and credit card billing. Most of our
dealers set up display boards at their
shops and have examples of some of the
popular decals to show potential customers. |
How can I become a wholesale dealer? |
To become a wholesale account you
need to fill certain requirements
including business tax information,
valid credit card for billing, an
initial order of at least $500.00,
and a yearly guarantee of $1000.00.
Email or call us for additional information!
Becoming a wholesale deale ris less
expensive and much less work than
trying to purchase the machines, software,
supplies, and scan the images to make
the products yourself! |
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SELECTION
AND SIZING YOUR NEW DECALS: |
What size decal should I get? |
Measuring
for custom decals is simple. Using a
tape measure or yard stick, estimate
the total width (left to right) and
height (up and down) for your desired
decal (total size, not size of individual
letters). All of our decals are categorized
by scale (square, rectangular, or windshield)
Remember for windshield decals, most
cars will fit a 4" x 40" decal. |
What color would look good on my car?
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When
choosing a color for a decal which is
to be installed on a car window, keep
in mind that if you are installing on
a window, that surface is naturally
dark, so dark colored decals are not
as visible (black, dk blue, dk green).
We suggest lighter colors such as silver,
white yellow or gold colors which might
accent the vehicle's other areas (wheels,
interior, etc.) |
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ANSWERS
TO SHIPPING AND PAYMENT QUESTIONS: |
What payment types do you offer? |
We
accept VISA, Mastercard, Discover, Money
Orders and COD orders. COD orders have
an additional cost of $5.00 per order
and are sent through the United States
Post Office. Sorry, we do not accept
any personal checks. Business checks
are accepted only from established wholesale
accounts. |
Why don't you offer American Express
or personal checks? |
To keep our overhead costs lower,
we have decide not to accept American
Express Cards. The merchant rate (percentage
rate charged merchants based on total
amount of sale) is over 2% higher
than standard Visa, Mastercard, and
Discover cards. Until this is changed,
we have no other choice.
As
for personal checks, when we did take
checks, we averaged receiving 1 bad
check out of every 5 sent. With our
bank charging $28.00 per check, and
no feasible way of collecting, we
decided against accepting personal
checks. |
How long does it take to make and
ship my order? |
Most
orders are manufactured and shipped
with 24 hours of order confirmation
(except weekends and hoidays). the only
delays in shipping are caused by invalid
or declined credit cards or out of stock
materials. You will recieve email regarding
any delays. |
How and when will my decals arrive? |
All
of our vinyl graphic products are
shipped in sturdy oversized cardboard
boxes or oversized Envelopes. All
boxed orders are packed with styrofoam
packing peanuts it insure safe delivery.
The phrases or words which are cut
in vinyl come on a prespaced strip.
The decal products have an adhesive
paper tape covering which protects
the them prior & during installation.
All
orders are sent via USPS Prioty mail
unless otherwise specified. Average
deilvery time is between 2-4 days
nationwide, and 5 to 14 days internationally.
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How can I finalize my custom order? |
Existing
custom orders with Tracking Numbers
can be finalized using the Online Secure
Ordering System (Prior email contact
required) TELEPHONE: All orders can
be finalized by calling the orderline
at 732-625-0101 Monday - Friday 10:00am
- 5:00pm EST. FAX: You can fax your
order to us at 732-431-3446 (Be sure
to include voice line in case of questions). |
Why does my credit card billing address
have to match the shipping address? |
To
protect us and our customers from credit
card fraud, all orders are verifyied
with the card issuing bank for proper
address. The shipments can be made to
that adddress only. |
Why did I get an email stating that
my address was not valid? |
When
manually verifying your credit card
billing address, if the address given
during the order does not match, we
can not make or ship your order until
we receive the correct address. |
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ANSWERS
TO RACING STRIPES QUESTIONS: |
What do I need to know before ordering
Racing Stripes? |
All
Racing Stripes created by our company
are made from High Performance Vinyl
with an outdoor life expectancy of 7-8
years minimum. The vinyl material is
durable, yet will last on the vehicle
for years to come. The stripes are created
in 57" - 60" sections which each fit
a section of the vehicle (hood, roof,
trunk). Each set of racing stripes is
made to the customer's specifications.
We do not suggest any particular size
stripe kit for a specific car. We also
reccommend that stripes are not installed
on fresh paint. We suggest waiting up
to 45 days prior to installing decals
on new paint. |
How do I measure my car for stripes?
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We
suggest looking at other vehicles
on the website to judge spacing and
sizing. A measuring tape can be held
to the vehicle and sizes and scale
can be estimated from that.
The insure proper length stripes,
measure the total length needed. This
is accomplished by measuring the hood,
roof, and trunk (allowing a minumim
of 24" extra for bumpers). This total
(between 110" and 190") is the length
needed. Next, using a tape measure,
estimate the width you would prefer
for your vehicle (between one 6" stripe
and two 10" stripes) as outlined on
the racing stripes page.. |
Can I see stripes on my vehicle before
I purchase? |
We do not offer pre purchase racing
stripe imaging. We suggest taking pieces
of paper and laying them on the vehicle
to help visualize where the stripes
should be placed. Also check out the
CUSTOMER
FEEDBACK section to see other cars
with racing stripes |
How do I install the racing stripes? |
Simply
follow the included set of instructions.
Make sure the surface of the vehicle
is clean and free of waxes or debris.
While
all of our products are easy to install,
we stongly recommend that first time
vinyl graphic installers seek professional
help prior and during installation
of racing stripes, especially the
wider kits (double 9" and double
10"). |
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DECAL
CARE AND MAINTENANCE: |
How do I remove the few air bubbles
after installation? |
Once
you apply your new decal(s), you might
find that you have small air bubbles
between the deca and the vehicle surface.
Most smaller bubbles will disappear
within a few weeks, larger bubbles can
be removed by using a pin or sharp razor
blade. Simply put a small slit in the
bubble, then work out the air with your
finger or complimentary squeegee. |
Can I install decals on a freshly painted
vehicle? |
We
recommend waiting a minimum of 45 days
after a vehicle is painted prior to
installing any graphics on the painted
surfaces. The paint must cure or it
could leave a permanent mark on the
surface if not properly cured. |
Can I wash or wax my car after installing
decals? |
Yes,
if following the dry application instructions,
you can wax over the decals, or wash
the vehicle with soap and water. |
How can I keep my new decals looking
good? |
Keeping
the decals looking good is simple. Wash
them with the car, do not use any harsh
chemicals or solvents on them. Wax over
the decals when possible, and if installing
a decal on a vehicle window, be careful
when using an ice scraper in the winter! |
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DECAL
REMOVAL: |
How do I remove the decals? |
Vinyl
graphics and decals can be easily removed.
Simply heat the decal with a heat gun,
hairdryer. Then using your fingernail,
lift the edge of the decal and work
across the surface of the decal. Overheating
the decal will result in more difficult
removal, as will not enough heat. Once
the vinyl is removed, use PREPSOL or
thinners to remove any glue residue. |
Will your vinyl material damage glass
or painted surfaces? |
Vinyl
graphics or lettering will not permanently
damage painted surfaces or windows.
The
decal actually protects the finish
of the vehicle's paint or glass surface.
If stripes or decals are left on the
vehicle for long periods of time (more
than 5 years outdoor exposure), the
paint on the vehicle will fade slightly,
while the paint under the decal does
not. This will cause a shadow effect
once the decal is removed. Avoid this
by maintaining the paint on your vehicle
with wax! |
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